Refund Policy

Thank you for choosing Vuoriclothingcc. We are committed to ensuring your satisfaction with our products. This Refund Policy outlines the terms and conditions for obtaining refunds on purchases made through our website, https://vuoriclothingcc.com.

1. Eligibility for Refunds

1.1 Return Period

You are eligible for a refund if you return the product within 180 days from the date of purchase. To be considered for a refund, the item must be in its original condition, with all tags attached and in the same packaging as received.

1.2 Condition of the Product

The product should not show signs of wear, damage, or use. If the product has been altered, washed, or damaged in any way that affects its resale value, we reserve the right to deny the refund. Products must be free from any odors, stains, or signs of improper handling.

2. Process for Requesting a Refund

2.1 Contact Customer Support

First, reach out to our customer support team at [email protected]. Please include your order number, the reason for the return, and details about the product. Our team will respond within 2 business days to provide you with a Return Authorization Number (RAN). This number is crucial for processing your return.

2.2 Return Shipping

Once you receive the RAN, you are responsible for arranging and paying for the return shipping. We recommend using a trackable shipping method to ensure the safe return of the product. If the return is due to a defect or an error on our part, we will reimburse you for the return shipping costs. Please retain the shipping receipt as proof of payment.

3. Refund Processing

3.1 Inspection of Returned Product

Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria. If the product is in acceptable condition, we will proceed with the refund process. If there are any issues with the returned item, we will contact you to discuss the next steps.

3.2 Refund Timing

We will process the refund within 5 – 10 business days after the inspection is complete. The refund will be credited back to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited to that credit card account. If you used a digital wallet like PayPal, the refund will be sent back to your PayPal account.

4. Exceptions and Special Cases

4.1 Sale and Clearance Items

Unless otherwise stated, sale and clearance items are eligible for return and refund, provided they meet the general eligibility criteria. However, some deeply discounted items may be marked as “final sale” at the time of purchase, and these items are not eligible for refund.

4.2 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs. Please provide us with clear photos of the damage or defect when you contact our customer support team.

4.3 Incorrect Items Received

If you receive an item that is different from what you ordered, contact us within 7 business days. We will arrange for the correct item to be shipped to you at no additional cost and provide instructions for returning the incorrect item. You will also have the option to receive a full refund if you prefer.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

If you have any questions or concerns regarding this Refund Policy or the refund process, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure a smooth and satisfactory experience.