Customer Service Policy

At Vuoriclothingcc, we are dedicated to providing you with an outstanding shopping experience. Our Customer Service Policy is designed to ensure that all your inquiries, concerns, and feedback are addressed promptly and effectively.

1. Contact Information

Email Support

Our primary method of communication is through email. You can reach us at [email protected] with any questions regarding your order, product information, shipping, returns, or general inquiries. We strive to respond to all emails within 24 business hours. However, during peak seasons or high – volume periods, the response time may be slightly longer, but we will always aim to get back to you as soon as possible.

2. Order – Related Inquiries

2.1 Order Tracking

If you want to track the status of your order, we provide a tracking number in the shipping confirmation email. You can use this number on the carrier’s official website to monitor the progress of your package. If you have any issues with the tracking information or if your order seems to be delayed, contact us at [email protected]. We will assist you in investigating the situation and providing you with updates.

2.2 Order Modifications

If you need to modify your order, such as changing the shipping address, size, or color of an item, contact us as soon as possible. If the order has not yet been processed and shipped, we will do our best to accommodate your request. However, if the order is already in transit, changes may not be possible, but we will explore alternative solutions with you.

2.3 Canceling an Order

You can cancel your order within 24 hours of placing it, provided that the order has not entered the shipping process. To cancel, send an email to [email protected] with your order number and the request to cancel. If the order has already been shipped, you will need to follow our return policy to return the items and receive a refund.

3. Product – Related Inquiries

3.1 Product Information

If you have questions about the features, materials, sizing, or care instructions of our products, our customer service team is here to help. We can provide detailed information to assist you in making an informed purchasing decision. You can also refer to the product pages on our website, which usually contain comprehensive descriptions, sizing charts, and other relevant details.

3.2 Product Defects

If you receive a product that is defective, damaged, or has manufacturing issues, contact us immediately at [email protected]. Provide details about the defect, along with photos if possible. We will arrange for a replacement or a full refund, including return shipping costs if applicable.

4. Returns and Exchanges

4.1 Return Process

Our return policy allows for returns within 180 days of purchase. To initiate a return, contact our customer service team to obtain a Return Authorization Number (RAN). You will be provided with instructions on how to package and ship the item back to us. Once we receive the returned item and verify its condition, we will process your refund within 5 – 10 business days.

4.2 Exchange Process

If you wish to exchange an item for a different size, color, or product, follow the return process. After your return is processed, place a new order for the item you want to exchange it with. We will ensure that your new order is processed promptly.

5. Feedback and Complaints

5.1 Feedback

We value your feedback, whether it’s positive or negative. If you have suggestions on how we can improve our products, services, or website, please share them with us at [email protected]. Your feedback helps us to enhance the overall customer experience and make our brand better.

5.2 Complaints

If you have a complaint about our products or services, we encourage you to reach out to us. We will handle your complaint with the utmost care and professionalism. Our goal is to resolve the issue to your satisfaction. If you are not satisfied with the resolution provided by our customer service team, you can escalate the matter to a supervisor by clearly stating your request in your email.

6. Customer Service Training

Our customer service team undergoes regular training to ensure that they are knowledgeable about our products, policies, and procedures. They are trained to handle various customer inquiries and complaints in a friendly, helpful, and efficient manner. We are committed to providing high – quality customer service at all times.

This Customer Service Policy may be updated from time to time. Any changes will be posted on our website, and we encourage you to review it periodically. If you have any questions regarding our customer service, please do not hesitate to contact us.